Privacy Policy

At Restore with Emma, your privacy matters. This policy explains what personal information I collect, why I collect it, and how I use and protect it.

Restore with Emma is a coaching service offering one-to-one sessions for professional women, and coaching support within organisations.

What information I collect

I may collect the following personal information:

• Name and contact details (such as email address and phone number, if provided)
• Information you share when making an enquiry or booking a session
• Information provided through pre-coaching questionnaires, intake forms, or coaching agreements (for example: your goals, challenges, and relevant background information)
• Notes taken during coaching sessions
• Where coaching is provided through an organisation, limited information relating to employees, roles, or team context
• Basic website usage data (e.g. pages visited), collected via cookies
• Information you choose to share via email or messaging platforms (such as WhatsApp) as part of between-session support

I only collect information that is necessary to provide coaching services or respond to your enquiry.

How I use your information

Your information is used to:

• Respond to enquiries and arrange bookings
• Deliver coaching sessions in a personalised and relevant way
• Understand your goals, context, and priorities ahead of sessions
• Provide session summaries where included
• Manage scheduling, communication, and payments
• Maintain appropriate records of our work together
• Deliver coaching services within an organisational context where applicable
• To provide light-touch support between sessions where this is offered
• Improve the website and overall experience

I do not sell your data or use it for third-party marketing.

Communication between sessions

Where appropriate, I may offer light-touch check-ins between sessions via email or messaging platforms such as WhatsApp.

These channels are intended for brief reflections or ongoing support and are entirely optional.

Please be aware that:

• messages sent via third-party platforms are subject to their own privacy and security practices
• while I take care to handle your information sensitively, these platforms may not offer the same level of confidentiality as coaching sessions

If you would prefer not to use these channels, that is absolutely fine.

Lawful basis for processing

Under the Data Protection Act 2018 and UK GDPR, I rely on the following lawful bases:

• Contract — to deliver coaching services you have booked
• Legitimate interests — to respond to enquiries and improve services
• Consent — where you choose to provide information or opt in to specific activities (such as cookies)

Some information you choose to share (for example in questionnaires or sessions) may be more personal in nature. This is only processed with your consent and for the purpose of providing coaching support.

Pre-coaching questionnaires & agreements

Before we begin working together, you may be asked to complete a short questionnaire and/or sign a coaching agreement.

These are used to:

• understand your current situation, goals, and priorities
• ensure we are aligned on how coaching will work
• create a clear and supportive foundation for our work together

Any information you share in these documents is treated as confidential and handled in line with this privacy policy.

Coaching within organisations

Where coaching is provided as part of a business or organisational engagement:

• I may receive limited information about employees, roles, or team context
• This information is used solely for the purpose of delivering coaching
• I do not use this information for any unrelated purpose

Coaching conversations remain confidential.

Where feedback is shared with an organisation, this is typically done in a general or anonymised way, unless explicitly agreed otherwise.

Coaching confidentiality

Coaching conversations are treated as confidential and handled with care.

However, confidentiality may be broken if:

• there is a legal obligation to do so, or
• there is a risk of serious harm to you or others

How your data is stored

Your information is stored securely using trusted tools such as email, booking systems, and payment providers. Where digital files are stored, I use secure platforms such as Google Workspace.

I take reasonable steps to protect your data from loss, misuse, or unauthorised access.

Where notes are taken during coaching sessions, these may be stored either digitally or in handwritten form. Any physical notes are kept securely and handled with the same level of care and confidentiality as digital records.

Your data is only kept for as long as necessary to:

• deliver coaching services
• maintain appropriate records
• meet legal, tax, or insurance obligations

Sharing your information

Your data may be shared with third-party providers where necessary to run the business, such as:

• booking and scheduling tools
• payment processors
• contact form submissions, email or communication platforms

These providers are required to handle your data securely and in line with data protection laws.

Your information is never sold or shared for marketing purposes.

Cookies

This website may use cookies to:

• understand how visitors use the site
• improve performance and user experience

You can manage or disable cookies through your browser settings.

Your rights

You have the right to:

• request access to the personal data I hold about you
• request correction of inaccurate data
• request deletion of your data where appropriate
• object to or restrict how your data is processed
• withdraw consent at any time (where applicable)

To exercise any of these rights, please contact: emma@restorewithemma.co.uk

Third-party links

This website may contain links to other websites. I am not responsible for their privacy practices.

Changes to this policy

This policy may be updated from time to time. The latest version will always be available on this page.